By placing an order through the iThaiz Restaurant website, you agree to the following terms and conditions:
Order Accuracy
Please review your order carefully before submitting it. Customers are responsible for selecting the correct menu items, quantities, spice levels, proteins, modifications, pickup time, and contact information.
Prices and Payment
All prices are listed in U.S. dollars and may change without notice. Applicable taxes, service fees, delivery fees, and gratuities will be added where required. Payment must be successfully completed before an online order is accepted.
Menu Availability
Menu items, ingredients, prices, and promotions are subject to availability and may change without notice. If an item is unavailable, we may contact you to offer a replacement or refund for that item.
Food Allergies and Dietary Requests
Please notify us of any food allergies before placing your order. Although we take reasonable precautions, our kitchen handles peanuts, tree nuts, shellfish, seafood, eggs, dairy, wheat, soy, sesame, and other allergens. We cannot guarantee that any menu item is completely free from allergens or cross-contact.
Special requests and dietary modifications are not guaranteed unless confirmed by the restaurant.
Spice Levels and Personal Preferences
Customers are responsible for selecting their preferred spice level. Refunds or replacements may not be provided solely because a correctly prepared item is spicier, less spicy, or different in flavor or texture from the customer’s personal preference.
Order Changes and Cancellations
Please contact the restaurant immediately if you need to change or cancel an order. Once preparation has begun, an order may not be changed, canceled, or refunded.
Pickup Orders
Customers are responsible for picking up orders at the selected time. Food quality may be affected by delayed pickup. iThaiz Restaurant is not responsible for food that becomes cold, soggy, dry, or otherwise changes in quality because it was picked up late or consumed long after preparation.
Delivery Orders
Delivery times are estimates and are not guaranteed. Orders delivered through DoorDash, Uber Eats, Grubhub, or another third-party service may also be subject to that provider’s terms and refund policies.
iThaiz Restaurant is not responsible for delays, missing items, damage, or delivery errors caused by a third-party driver or delivery provider. Please report delivery-related problems directly through the platform used to place the order.
Remakes and Refunds
If your food was prepared incorrectly or you are not satisfied with what you received, please contact us as soon as possible and return the food in its original container.
We will review the returned item and may prepare a replacement of the same menu item. To qualify for a full refund, no more than 25% of the food may have been consumed. The remaining food must be returned with a receipt or proof of purchase on the same day the order was received.
Refunds and remakes are subject to management review. Approved refunds will be returned to the original payment method. Processing times may vary depending on the bank or payment provider.
Promotions and Discounts
Promotions, coupons, complimentary items, loyalty rewards, and discounts cannot be combined unless specifically stated. They have no cash value and may be limited by date, availability, order type, or other conditions.
Website Information
We make reasonable efforts to keep menu descriptions, prices, photographs, and availability accurate. Actual presentation, portions, colors, and ingredients may vary slightly from website photographs.
Contact Us
If you have a question or concern about an order, please contact iThaiz Restaurant directly and give us an opportunity to assist you.
804-594-6922
1108 Courthouse Rd. #A, Richmond, VA 23236
By submitting an online order, you confirm that you have reviewed and accepted these terms and conditions.